| Customer Bill of Rights |
- Every customer has the right to be treated according to the Golden Rule.
- Every customer has the right to be advised of all the unique benefits that Carsense offers including the 12 month/12,000 guarantee on all service repairs and the long-term benefits of available service plans.
- Every customer has the right to ask questions and receive honest answers.
- Every customer has the right to be heard; we will listen and be empathetic to their needs.
- Every customer has the right to seek and be provided repairs by our trained, competent technicians and service writers who will recommend only work that is needed.
- Every customer has the right to timely communication, in plain language, including prompt call-backs.
- Every customer has the right to seek and be provided assistance by our trained, friendly and competent sales consultants.
- Every customer has the right to be shown the vehicle that best suits them.
- Every customer has the right to have any covered problem, evidenced during the 6 month/6000 mile warranty period, remedied quickly and at no charge.
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